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Handling Refunds with Points

Last updated

February 2026

If you return a purchase made with your Skew debit card, the points you earned from that purchase may be adjusted.

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Here’s how it works:

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  • Refund = points reversal – When a transaction is refunded, the corresponding Skew Points are removed from your balance.
  • Partial refunds – If only part of the purchase is refunded, the points are adjusted based on the refunded amount.
  • Timing matters – If you've already redeemed those points before the refund is processed, your account may show a temporary negative points balance.

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This keeps the rewards system fair and accurate for everyone.

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Skew is operated by Skew Labs SA, a Swiss company whose registered office is Via Ferruccio Pelli 13 c/o SiPaFid SA, 6900, Lugano, Switzerland. Skew Labs SA is affiliated with SO-FIT as a financial intermediary (member no. 1504) under article 2 para. 3 of the Swiss Anti-Money Laundering Act (AMLA). SO-FIT is a self-regulatory organization recognized by the Swiss Financial Market Supervisory Authority (FINMA). Skew’s services are actively offered only in Switzerland; their availability depends on your location, which may affect your rights and protections. Please read the Terms of Service and Privacy Policy that apply to you carefully. Taxes may be payable on profits. If you are outside Switzerland, you access Skew services on your own initiative and without solicitation.